FAQ's
Need help?
Below FAQ are some common concerns of our clients before purchasing the theme. If you have other questions, please just send it to: 2323us@gmail.com
Q: “How can I track my order?”
Once your order has been placed, we immediately send a confirmation email. When the order is fulfilled, we will follow up with the shipping notification and tracking number. Please note that all shipment tracking takes a moment to update with the delivery estimate and transit details
Q: “Do you cover lost or stolen packages?”
We are not responsible for packages that are lost or damaged in transit. In the event your package goes missing, please notify us immediately at 2323us@gmail.com so that we can help file a claim with the shipping carrier. Please ensure to enter the correct email upon
checkout to receive the transit and delivery confirmations.
Q: “How do I process a return?”
In the event you need to process a return, please email us at 2323us@gmail.com
Q: “What is your return policy for domestic shipments?”
All items are exchangeable for store credit only. We are happy to accommodate returns within 14 days of purchase in-store or within 14 days of delivery for online orders. Items must be unworn, unwashed, and undamaged, with tags still attached.
Q: “Can I add a personalized note to gift orders?”
If you’re interested in adding a note to your order, please contact us before purchasing to coordinate the personalization with our store team.
Q: “6.How long does it take to process online orders?”
Please allow up to 7-10 business days for your order to be processed and fulfilled.
Unable to find satisfactory answers?
